Frequently asked questions about ordering, shipping, and cartridge handling. If you do not get a precise answer, please feel free to send us a message.

How can we help?



What payment methods can I choose?

We accept "shopify payments" (VISA, Master, AMEX, Shop pay, Apple Pay, Google Pay) and Paypal for online credit card payments.
Money orders and bank transfers are not accepted.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Will I have to pay taxes (VAT)?

This depends on your country.
Please contact the customs office of your country.

I just placed my order from an online shopping site. However, I have changed my mind and want to change to another item. Is it possible to change my order?

It is very common for people to change their mind after placing an order. It is okay. We will do our best to accommodate order changes as long as your order is placed before shipment. However, once your order has shipped, we cannot make changes to your order.

I will visit Japan next time. Can I purchase your products at your actual store?

We have a Taruya head store in Shibuya, Tokyo. Please visit Taruya's head store. You can buy our products duty free in our store. Be sure to bring your passport.
There are many record stores around our store.
Shibuya is a very nice town for record lovers!

Shipping, Returns & Exchanges

We have compiled frequently asked questions about shipping methods, carriers, and returns/exchanges for your convenience.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping charges and taxes are not refundable on returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Please tell me about your return policy.

We only accept returns on unopened and unused items.
Please contact us within one week of receiving the item using the contact form in this online store.
When returning an item, please pay the return shipping charges.In the event of a return, taxes already paid are not refundable.
Once we receive the product, we will inspect it and refund only the cost of the product.
Taxes and shipping charges will not be refunded.
Because styluses and cartridges are consumables, we cannot accept returns of opened or used products.

How much does shipping cost?

It depends on the destination country.
Please see below.
Shipping Charges 
China, Korea, Taiwan $18
Asia (except China, Korea, Taiwan) $22
Oceania/Europe $25
USA, Canada, Mexico, Middle East $28
Latin America (excl. Mexico) & Africa $32

How many days will it take to receive my order?

To Asia, Oceania, Europe and North America, items will arrive approximately one week to 10 days after shipping.
We will always provide you with a tracking number after your package is shipped. Buyers can track their packages online.

How will my order be shipped?

Rest assured. Items are carefully packed and shipped in multiple layers of cardboard boxes. We have never had an order arrive damaged. In addition, insurance is included, so in the event of damage, your order will be covered by insurance.

How are orders shipped?

We ship orders received from our customers via Japan Post's EMS (Express Mail Service) or DHL.
We will always provide you with a tracking number after the item is shipped. Buyers can check the tracking of their packages online.

I have not received my order. What should I do?

Please first check the status of your package by using the shipping company's tracking service with the order tracking number provided in the email we sent you.
If you have not received your order after 2 weeks from the date of shipment, please contact us.
We will start tracking and investigating your package.
In rare cases, it may take some time for customs clearance in your country.

About Taruya's products

Here is a compilation of frequently asked questions about Taruya products for your reference.

Can I buy Taruya products in my country?

We are sorry. We do not sell our products in real stores outside of Japan.
Customers outside of Japan can only purchase our products through this online shopping site.

How do I setup Taruya cartridges?

The setup process for Taruya cartridges is the same as for other brands. Please watch the video below where the CEO, who is also the developer of Taruya cartridges, gives a detailed explanation of the cartridge setup.
How to set up Taruya cartridges.

What is the recommended tracking force for Taruya cartridges?

The recommended tracking force for Taruya cartridges is between 3.5 grams and 4.0 grams.

What is the life expectancy of a Taruya cartridge stylus?

We do not specifically provide the lifespan or expected usage duration of styluses. This is because the lifespan of a stylus varies depending on the user’s play style. Intense scratch play, for example, significantly shortens the lifespan. On the other hand, if you occasionally play records for leisurely listening, the stylus may last for more than five years. However, it’s essential to recognize that styluses are consumable items. When the sound quality becomes less sharp during record playback, it’s time to replace the stylus. We recommend replacing the stylus periodically as a guideline.

(For reference, some other cartridge manufacturers generally state that the lifespan of a synthetic diamond stylus is approximately 150 to 200 hours.)

Which cartridge is best for me?

The choice of Taruya cartridge depends on whether you are into hard scratching or not. The 01M Red Cartridge and the 05M-2 New Black Cartridge are not suitable for intense scratching, but they work well for simple scratching. If you primarily mix at home and want a versatile option, I recommend the 01M Red cartridge and the 05M-2 New Black cartridge. If you're a professional DJ and want to minimize cartridge skips during scratching or live performances, I recommend the 03M White cartridge, the 08M Black cartridge, and the 01M-S Blue cartridge.

Can I use the DVS-exclusive FPC07M Silver cartridge for playing regular analog records?

The FPC07M Silver cartridge is designed specifically to read the control signal of DVS control vinyl. However, it can also be used for playing regular analog records. Keep in mind that compared to Taruya's other products designed exclusively for regular analog records, the sound quality may be inferior.

I have found Taruya cartridges for sale on Ebay and Amazon. Are these cartridges genuine? Is it safe to buy them?

We do not sell our products on Ebay or Amazon. The sellers on these platforms are probably resellers. We cannot guarantee the authenticity of products sold by third-party sellers, and we have not authorized any sales on Ebay or Amazon. Therefore, we cannot provide support for products purchased on these platforms.

This shopping site is the only authorized platform for international customers to purchase genuine Taruya products.