Refund policy

Please note that we do not accept returns & order cancel for personal reasons.

In the case of defective items, we will respond with a refund for the defective item after confirming the defective item with the photo attached to the e-mail sent within 7 days of arrival.

If you wish to receive a refund for a defective product, please contact us by e-mail within 7 days of receipt of the product.

*If you do not receive a reply within 3 business days, please contact us again.

Please make sure that you can receive the following domain name, as the e-mail may not reach you properly due to spam filtering by domain restrictions.

info@taruyajapan.com

Please note that some e-mail services, e-mail software, anti-virus software, etc. may recognize your e-mail as spam and not deliver it correctly.
(especially for users of free e-mail services such as Hotmail).

If this is the case, please check your junk mail folder or check the settings of your service or software.

*Please note that we cannot accept defective products that meet the following conditions.

Products that have been in our warehouse for more than 7 days from the date of arrival
・Used products
・In case the recipient of the order is different from the person who ordered the product, except for defective products.

The procedure is as follows

1: Within 7 days of receiving the product, send us an e-mail with the following information

Your name
∙ Home address
・E-mail
Product name and number
Defective part (if it is damaged, etc., please describe it with a photograph)
Order number (found in the order confirmation email sent to you)

2: As soon as the email is confirmed, we will guide you through the refund procedure.